Privacy Policy

The data controller is:

ECO CITY INTERNATIONAL LLC

Registered address: 34 N Franklin Ave Ste 687 #5318, Pinedale, WY 82941, United States

EIN: 30-1356934

Phone: (+1) 563 291 2378

General email: info@resendify.com

Privacy email: privacy@resendify.com

Hereinafter, "the Company".

This Privacy Policy governs the processing of personal data of users who:

• Register on the platform.
• Purchase memberships.
• Use logistics services.
• Communicate with the Company.
• Browse the website.

The Platform operates internationally and its servers are located in Europe.

We may collect and process the following categories of data:

3.1 Identification Data

• Name and surname
• Identity document or passport (when required)
• Date of birth

3.2 Contact Data

• Postal address
• Email address
• Phone number

3.3 Billing Data

• Tax address
• Tax information
• Payment history

Bank card data is processed directly by external payment providers; the Company does not store complete card data.

3.4 Logistics Data

• Shipping and receiving addresses
• Customs information
• Declared contents of merchandise
• Shipping history

3.5 Usage Data

• IP address
• Device information
• Cookies
• Browsing and platform usage history

3.6 Verification Data

• Copy of identity document
• Facial image or biometric verification (where applicable)
• Additional information for fraud prevention

We process personal data for:

4.1 Service Delivery

• Managing memberships.
• Coordinating international shipments.
• Communicating with carriers and warehouses.
• Issuing invoices.
• Managing the Wallet.

4.2 Fraud Prevention and Security

• Verifying identity.
• Detecting suspicious activity.
• Fulfilling legal obligations.

4.3 Communications

• Account and shipping confirmations.
• Operational incidents.
• Technical notices.
• Newsletters and promotions (where authorised).

4.4 Legal Compliance

• Tax obligations.
• Judicial or administrative requirements.
• Legal document retention.

Processing is based on:

• Contract performance (service delivery).
• User consent (commercial communications).
• Legitimate interest (security and fraud prevention).
• Legal obligation (data retention).

When the User is located in the European Union, personal data processing shall be carried out in accordance with Regulation (EU) 2016/679 (GDPR).

The Company:

• Applies data minimisation principles.
• Implements reasonable technical and organisational measures.
• Allows the exercise of rights of access, rectification, erasure, objection, restriction, and portability.
• Adopts adequate safeguards for international transfers.

To exercise your rights: privacy@resendify.com

As the Company is incorporated in the United States and operates internationally, data may be transferred outside the User's country of residence.

Transfers shall be carried out with reasonable safeguards in accordance with applicable regulations.

Primary servers are located in Europe.

We may share data with:

8.1 Carriers and Warehouses

For the execution of shipments and storage.

8.2 Payment Providers

Stripe or other authorised processors.

8.3 Technology Providers

Hosting, email, data analytics, and security.

8.4 Identity Verification Providers

When necessary to validate identity and prevent fraud.

8.5 Public Authorities

When required by law.

Data shall be retained:

• While the account remains active.
• For the periods required by law.
• For the time necessary to prevent fraud or manage disputes.

Verification documentation may be retained for as long as the contractual relationship or operational risk exists.

The Company implements reasonable technical and organisational measures to protect data against:

• Unauthorised access.
• Alteration.
• Improper disclosure.
• Accidental loss or destruction.

We use cookies for:

• Session management.
• User preferences.
• Platform analysis and improvement.
• Marketing (where applicable).

Consent management is handled via CookiePal.

The Platform uses the cookie consent management tool provided by CookiePal.

This tool allows you to:

• Accept or reject non-essential cookies.
• Configure preferences.
• Revoke consent at any time.

CookiePal may process technical information (such as IP address and preferences) for the sole purpose of managing the User's consent.

Upon registration, the User authorises the sending of newsletters and promotions.

You may unsubscribe via the link included in each email.

Unsubscribing from commercial communications does not affect operational communications necessary for service delivery.

The Company may require identity documentation to prevent fraud.

The User authorises:

• Digital storage of documents.
• Manual or automated verification.
• The use of technological validation tools.

Refusal may result in account suspension.

The User may request:

• Access to their data.
• Rectification.
• Erasure where legally possible.
• Restriction of processing.
• Portability.

Requests to: privacy@resendify.com

Services are not directed at minors. We do not knowingly collect data from minors.

The Company may modify this Policy when necessary.

Modifications shall take effect from the date of publication.

Use of the Platform implies acceptance of this Privacy Policy.