Privacy Policy

ECO CITY INTERNATIONAL LLC (operator of Resendify)

34 N Franklin Ave Ste 687 #5318, Pinedale, WY 82941, United States · EIN: 30-1356934

Phone: (+1) 563 291 2378

General enquiries: info@resendify.com

Privacy requests: privacy@resendify.com

This policy governs how Resendify processes personal data for users who register, purchase memberships, use logistics services, communicate with us, or browse our website. The platform operates internationally with servers located in Europe.

3.1 Identification data: Name, surname, identity documents, passport, date of birth.

3.2 Contact data: Postal address, email address, phone number.

3.3 Billing data: Tax address, tax information, payment history. Bank card data is processed exclusively by our payment provider (Stripe).

3.4 Logistics data: Shipping addresses, customs information, declared merchandise contents, shipping history.

3.5 Usage data: IP address, device information, cookies, browsing behaviour on our platform.

3.6 Verification data: Identity documents, facial images for biometric verification, and fraud-prevention information where required.

• Service delivery — memberships, international shipments, invoicing, wallet management.
• Fraud prevention and identity verification.
• Communications — order confirmations, incident notifications, technical notices, and newsletters (with your consent).
• Legal compliance — tax obligations, responses to judicial or regulatory requests, mandatory document retention.

Processing is based on contract performance, your consent (where requested), our legitimate interest in security and fraud prevention, and applicable legal obligations.

We comply with Regulation (EU) 2016/679 (GDPR), applying data minimisation and appropriate safeguards. You have the right to access, rectify, erase, object to, restrict, or port your personal data.

To exercise these rights, contact privacy@resendify.com.

Data may be transferred outside your country of residence. We apply appropriate safeguards (e.g. Standard Contractual Clauses). Primary servers are located in Europe.

We share data only where necessary with:

• International carriers and warehouse operators
• Payment processors (Stripe)
• Technology and cloud infrastructure providers
• Identity verification providers
• Public authorities when legally required

We retain your data while your account is active, for as long as required by law, and during any fraud-prevention or dispute-resolution period. Verification documents are held for the duration of the contractual relationship.

We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, and accidental loss or destruction.

We use cookies for session management, user preferences, analytics, and marketing. You can manage your preferences at any time via our cookie consent manager (CookiePal).

By registering you may receive promotional communications. You can unsubscribe at any time via the link in any email. Operational communications (order updates, invoices, etc.) are always sent regardless of marketing preferences.

We may require identity documents to prevent fraud. You authorise digital storage and manual or automated verification. Refusing to provide required documents may result in account suspension.

Our services are not directed at minors. We do not knowingly collect personal data from minors.

We may update this policy when necessary. Changes take effect upon publication. Continued use of the platform constitutes acceptance.

For any privacy-related query or to exercise your rights, write to privacy@resendify.com.