Terms & Conditions

These Terms and Conditions govern access to and use of the services offered by ECO CITY INTERNATIONAL LLC (hereinafter, "the Company"), a company incorporated under the laws of the United States of America.

By registering, accessing, or using the Platform or any of the services offered, the User declares to have read, understood, and fully accepted these Terms and Conditions.

The Company operates a digital platform that enables Users to access an international logistics network and manage services such as:

• Merchandise reception at third-party facilities.
• Management and intermediation in international transport.
• Coordination with external carriers and logistics operators.
• Complementary services such as consolidation, shipment preparation, "Buy for Me", and optional insurance.

Resendify is not a carrier, postal operator, customs agent, or physical warehouse.

Resendify acts exclusively as a digital logistics intermediary and coordinator between the User and independent providers.

The physical execution of transport, storage, or complementary services is the exclusive responsibility of the contracted external providers.

To use the Services, the User must:

• Create an account providing truthful, complete, and up-to-date information.
• Maintain the confidentiality of their credentials.
• Be of legal age in accordance with applicable law.

The User is responsible for all activity carried out under their account.

The Company may suspend or cancel accounts in cases of fraud, misuse, non-compliance, or legal requirements.

Access to certain features and logistics addresses requires a membership subscription.

Membership may include:

• Access to international addresses.
• Use of the digital logistics management infrastructure.
• Complimentary storage periods.
• Access to preferential logistics conditions.
• Advanced features within the Platform.

Membership constitutes a right of access to the logistics network and the digital Platform, and does not constitute a transport contract or guarantee of specific service delivery.

Renewal may be automatic if accepted by the User at the time of purchase.

4.1 Trial Period and Refund Guarantee

New Users may benefit from a trial period of fourteen (14) calendar days from the initial activation of the membership.

During this period, the User may request a 100% refund of the subscription amount paid, provided that:

• Cancellation is made before the end of the trial period.
• The refund request is expressly communicated to the operations department through official channels.

The following are non-refundable:

• Shipments already processed.
• Additional services already rendered.
• Costs arising from storage, handling, or other executed services.

Once the trial period expires without an express request, the membership is non-refundable.

The Company may deny requests in cases of abuse or fraudulent use.

The Platform may allow the top-up of a virtual balance ("Wallet").

• Top-ups constitute fund advances.
• They do not generate interest.
• They can only be used within the Platform.
• They cannot be used to pay for memberships.
• The balance may be refunded to the original payment method with a 5% retention fee.

Topping up the Wallet does not in itself constitute the contracting of a specific service.

When the User requests a shipment:

• The Company coordinates the service with external carriers.
• It may act in its own name or as an intermediary on behalf of the User.
• The physical execution of transport is the exclusive responsibility of the carrier.

The Company does not guarantee:

• Specific transit times.
• Customs processes or decisions.
• Absence of delays due to logistical, regulatory, or force majeure causes.

Transport and logistics service rates are dynamic and determined in real time based on:

• Carrier rates.
• Operational surcharges.
• International regulations.
• Availability.
• Weight, dimensions, and destination.

The applicable price is the one displayed and accepted by the User at the time of confirming the service.

If after confirmation unforeseen extraordinary surcharges or manifest technical errors arise, the Company may:

• Request acceptance of the new amount before proceeding, or
• Cancel the service and refund the corresponding balance.

The User is responsible for:

• Correctly declaring the contents, value, and characteristics of the merchandise.
• Complying with customs regulations.
• Not sending prohibited items.
• Providing required documentation.

The Company may reject or cancel services in cases of non-compliance.

It is prohibited to send merchandise that:

• Is illegal in the country of origin, transit, or destination.
• Is dangerous without specific authorisation.
• Requires permits not managed by the User.

The Company may inspect, retain, or report suspicious shipments.

Storage services are carried out at third-party facilities.

Merchandise shall be considered abandoned when:

• Sixty (60) calendar days have passed since reception without shipment or collection being arranged.
• The User has cancelled their membership and has not collected the merchandise.
• The User does not respond to reasonable communications.

In such cases, the Company may:

• Declare the merchandise abandoned.
• Freely dispose of it.
• Sell, destroy, or transfer it.
• Apply its value to offset outstanding expenses.

The User waives any future claim regarding merchandise abandoned under this clause.

If the User takes out optional insurance:

• Coverage shall be subject to the conditions of the insurance provider.
• The Company acts solely as an intermediary.
• The User must meet the required documentation requirements.

The Company shall not be liable for:

• Acts or omissions of carriers.
• Customs decisions.
• Logistical delays.
• Force majeure.
• Indirect damages or loss of profits.

The Company's maximum liability is limited to the amount effectively paid for the specific affected service.

Indirect taxes may apply depending on the jurisdiction of the User or the service.

Import duties and tariffs are the exclusive responsibility of the User.

The User authorises the sending of communications related to:

• Account operations.
• Shipping confirmations.
• Incidents.
• Security.
• Changes to the Services.

The User authorises the sending of newsletters, promotions, and commercial communications.

They may unsubscribe via the unsubscribe link included in each email.

Unsubscribing from commercial communications shall not affect necessary operational communications.

The Company may require identity verification to prevent fraud.

The User authorises:

• Requesting identity documents.
• Retaining a digital copy.
• Carrying out manual or automated verification.
• Using technological validation tools.

Refusal may result in account suspension.

The Platform and its technology are the exclusive property of the Company or its licensors.

The Company may suspend or cancel accounts for non-compliance, fraud, or legal requirements.

These Terms shall be governed by the laws of the state of incorporation of the Company.

Any dispute shall be resolved before the competent courts of that jurisdiction, unless mandatory law provides otherwise.

The Company may modify these Terms at any time.

Modifications shall take effect from their publication on the Platform.

Continued use of the Platform implies full acceptance of these Terms.