Terms & Conditions

These Terms and Conditions govern access to and use of the services offered under the Resendify brand by MDE HUB SL (hereinafter, "the Company"), a company incorporated under the laws of Spain.

Tax ID (CIF): B27582428 · Registered address: Calle de la Borrasca, 19, 46014 València (Valencia), Spain · Email: info@resendify.com

By registering, accessing, or using the Platform or any of the services offered, the User declares to have read, understood, and fully accepted these Terms and Conditions.

The Company operates a digital platform that enables Users to access an international logistics network and manage services such as:

• Merchandise reception at third-party facilities.
• Management and intermediation in international transport.
• Coordination with external carriers and logistics operators.
• Complementary services such as consolidation, shipment preparation, "Buy for Me", and optional insurance.

Resendify is not a carrier, postal operator, customs agent, or physical warehouse.

Resendify acts exclusively as a digital logistics intermediary and coordinator between the User and independent providers.

The physical execution of transport, storage, or complementary services is the exclusive responsibility of the contracted external providers.

To use the Services, the User must:

• Create an account providing truthful, complete, and up-to-date information.
• Maintain the confidentiality of their credentials.
• Be of legal age in accordance with applicable law.

The User is responsible for all activity carried out under their account.

The Company may suspend or cancel accounts in cases of fraud, misuse, non-compliance, or legal requirements.

Access to certain features and logistics addresses requires a membership subscription.

Membership may include:

• Access to international addresses.
• Use of the digital logistics management infrastructure.
• Complimentary storage periods.
• Access to preferential logistics conditions.
• Advanced features within the Platform.

Membership constitutes a right of access to the logistics network and the digital Platform, and does not constitute a transport contract or guarantee of specific service delivery.

Renewal may be automatic if accepted by the User at the time of purchase.

4.1 Trial Period and Refund Guarantee

New Users may benefit from a trial period of fourteen (14) calendar days from the initial activation of the membership.

During this period, the User may request a 100% refund of the subscription amount paid, provided that:

• Cancellation is made before the end of the trial period.
• The refund request is expressly communicated to the operations department through official channels.

The following are non-refundable:

• Shipments already processed.
• Additional services already rendered.
• Costs arising from storage, handling, or other executed services.

Once the trial period expires without an express request, the membership is non-refundable.

The Company may deny requests in cases of abuse or fraudulent use.

The Platform may allow the top-up of a virtual balance ("Wallet").

• Top-ups constitute fund advances.
• They do not generate interest.
• They can only be used within the Platform.
• They cannot be used to pay for memberships.
• The balance may be refunded to the original payment method with a 5% retention fee.

Topping up the Wallet does not in itself constitute the contracting of a specific service.

The Wallet balance may become negative as a result of the post-shipment charges set out in clause 7 bis, under the terms of clause 7 ter.

When the User requests a shipment:

• The Company coordinates the service with external carriers.
• It may act in its own name or as an intermediary on behalf of the User.
• The physical execution of transport is the exclusive responsibility of the carrier.

The Company does not guarantee:

• Specific transit times.
• Customs processes or decisions.
• Absence of delays due to logistical, regulatory, or force majeure causes.

Transport and logistics service rates are dynamic and determined in real time based on:

• Carrier rates.
• Operational surcharges.
• International regulations.
• Availability.
• Weight, dimensions, and destination.

The applicable price is the one displayed and accepted by the User at the time of confirming the service.

If after confirmation unforeseen extraordinary surcharges or manifest technical errors arise, the Company may:

• Request acceptance of the new amount before proceeding, or
• Cancel the service and refund the corresponding balance.

Costs that become known after shipment or delivery are governed by clauses 7 bis and 7 ter.

Some costs only become known after the shipment leaves the warehouse or reaches its destination. By using the Services, the User acknowledges and accepts that the Company will pass on to them, at their actual amount and without any margin, the costs invoiced by third parties in connection with their shipments, including:

• Import duties, tariffs, VAT and other import taxes.
• Customs fees, including the €3 per-item customs duty and the European Union handling fee.
• Customs clearance costs and the handling of customs incidents.
• Carrier surcharges: address correction, remote areas, fuel, weight or volume differences measured by the carrier, return to sender, storage or penalties.

These charges may arise after the shipment has been delivered. With each charge, the Company will send the User the breakdown and the corresponding supporting document (customs declaration, carrier invoice or other proof).

Amounts invoiced in a currency other than the euro will be passed on at their equivalent value in euros actually paid by the Company. For handling each post-shipment charge, the Company will apply a handling fee of 5% of the amount passed on, with a minimum of €4.90 (VAT included), regardless of the payment method used. This fee applies to services contracted from 15/10/2026.

The amounts set out in clause 7 bis will be collected when they are invoiced to the Company, in the following order:

• From the User's Wallet balance.
• If the balance is not sufficient, from the card saved by the User on the Platform, which the User authorises to be used for these charges without further confirmation.
• If there is no saved card or the charge cannot be made, the amount will be recorded as a negative Wallet balance and the User will have seven (7) calendar days from notification to pay it.

While there is a negative balance, the account will be blocked: the Company will not process new shipments or services and may keep the User's packages in storage until the debt is paid in full.

The User may dispute any charge within thirty (30) days of it being made. If an error is confirmed, the Company will refund the amount to the payment method or to the Wallet. This is without prejudice to the rights the User has against their bank under payment services regulations.

The User is responsible for:

• Correctly declaring the contents, value, and characteristics of the merchandise.
• Complying with customs regulations.
• Not sending prohibited items.
• Providing required documentation.

The Company may reject or cancel services in cases of non-compliance.

It is prohibited to send merchandise that:

• Is illegal in the country of origin, transit, or destination.
• Is dangerous without specific authorisation.
• Requires permits not managed by the User.

The Company may inspect, retain, or report suspicious shipments.

Storage services are carried out at third-party facilities.

Merchandise shall be considered abandoned when:

• Sixty (60) calendar days have passed since reception without shipment or collection being arranged.
• The User has cancelled their membership and has not collected the merchandise.
• The User does not respond to reasonable communications.

In such cases, the Company may:

• Declare the merchandise abandoned.
• Freely dispose of it.
• Sell, destroy, or transfer it.
• Apply its value to offset outstanding expenses.

The User waives any future claim regarding merchandise abandoned under this clause.

If the User takes out optional insurance:

• Coverage shall be subject to the conditions of the insurance provider.
• The Company acts solely as an intermediary.
• The User must meet the required documentation requirements.

The Company shall not be liable for:

• Acts or omissions of carriers.
• Customs decisions.
• Logistical delays.
• Force majeure.
• Indirect damages or loss of profits.

The Company's maximum liability is limited to the amount effectively paid for the specific affected service.

Indirect taxes may apply depending on the jurisdiction of the User or the service.

Import duties, tariffs, taxes and customs fees are the sole responsibility of the User or the recipient. When the Company or the carrier pays them in advance, they will be passed on to the User in accordance with clauses 7 bis and 7 ter. For shipments to destinations outside the European Union, these amounts are normally collected from the recipient by the local carrier on delivery; the Company will only pass them on if it has paid them in advance.

The content published on the Resendify website and its landing pages — including information on customs, duties, taxes, exemption thresholds, trade agreements, preferential origin, import requirements, transit references and examples of past shipments — is provided for general information and promotional purposes only.

• It has been compiled from public sources that the Company considers reliable and is dated where indicated, but regulations change frequently and without notice. The Company does not guarantee that it is complete, accurate or current at the time it is read.
• It does not constitute legal, tax or customs advice, nor a binding offer, quote or commitment regarding results, prices, duties, taxes or delivery times.
• Published cases, figures and references illustrate specific past operations and do not bind the Company for future shipments.
• Only the quote accepted by the User for a specific shipment and these Terms and Conditions are binding.

Resendify is not a customs broker or customs representative. The Company coordinates the carriers, warehouses and logistics providers involved in each shipment. Where customs formalities are required, they are carried out by licensed customs brokers, carriers or representatives; at destination, the import declaration, tariff classification, determination of origin, permits and payment of duties and taxes are the responsibility of the User, the importer of record and/or the customs broker they appoint.

Before buying or shipping, the User must verify the rules in force with the competent customs and tax authorities and with a licensed customs broker. The Company shall not be liable for decisions taken on the basis of website content, nor for duties, taxes, penalties, delays, detentions, seizures or additional costs arising from customs regulations or their application.

The User authorises the sending of communications related to:

• Account operations.
• Shipping confirmations.
• Incidents.
• Security.
• Changes to the Services.

The User authorises the sending of newsletters, promotions, and commercial communications.

They may unsubscribe via the unsubscribe link included in each email.

Unsubscribing from commercial communications shall not affect necessary operational communications.

The Company may require identity verification to prevent fraud.

The User authorises:

• Requesting identity documents.
• Retaining a digital copy.
• Carrying out manual or automated verification.
• Using technological validation tools.

Refusal may result in account suspension.

The Platform and its technology are the exclusive property of the Company or its licensors.

The Company may suspend or cancel accounts for non-compliance, fraud, or legal requirements.

These Terms shall be governed by the laws of the state of incorporation of the Company.

Any dispute shall be resolved before the competent courts of that jurisdiction, unless mandatory law provides otherwise.

Some Resendify content is published on YouTube. By viewing or interacting with that content, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). Google's handling of your data is described in the Google Privacy Policy (https://policies.google.com/privacy).

The Company may modify these Terms at any time.

Modifications shall take effect from their publication on the Platform.

Continued use of the Platform implies full acceptance of these Terms.