Frequently asked questions

Resendify is a package-forwarding and consolidation service. You get real receiving addresses in Europe (plus the USA, Hong Kong and China), shop at stores that don't ship to your country, have your orders delivered to your Resendify address, and we forward them to wherever you are. You can also combine several orders into one shipment to cut your shipping cost.

Signing up takes less than a minute and has three simple steps: enter your personal details, choose a membership and verify your identity. Plans start from €1.64/month, and every membership includes a 14-day trial with a money-back guarantee.

You get access to the real street addresses of every warehouse in our network — current and future locations — for a single flat fee. They work as your virtual addresses for receiving and managing packages and correspondence, and for each order you choose which country's address to use.

Immediately. Once your payment is confirmed and your account is verified with a valid document (a passport, for example), you receive a welcome email and full access to your dashboard. Verification is usually completed within the same business day; if anything needs correcting, we'll contact you.

Identity validation protects both our users and the packages we receive and forward: it confirms you are the legitimate account holder and keeps every transaction secure. If we need to receive documents or packages on behalf of your company, we'll ask for a certificate of ownership or the company's deeds.

No. Resendify never discloses your personal data without your express consent, and you will not receive commercial offers from third parties unless you want them. Your privacy and security are a priority.

No. Unlike operators registered as a CMRA, Resendify does not require Form 1583 to activate your US address, so onboarding is faster and there are no notary fees. If you want extra legal backing — for example to open a bank account or form an LLC — you can complete and notarize Form 1583 voluntarily through an online notary platform (around USD 25) using a valid ID.

Before a shipment reaches one of our warehouses, log in to your dashboard and "create a package" with its essential details. This protocol keeps the whole network informed about expected traffic and protects your packages and everyone else's — warehouses may refuse deliveries that were never announced.

Yes — provide at least the minimum information needed to identify it, and add anything useful to the description. During check-in the warehouse verifies the real measurements and weight and updates them in the system.

We receive envelopes, boxes and even pallets. If the total size exceeds 210 cm (height + width + length combined), contact us in advance so we can confirm the warehouse can receive it without access problems.

As many as you need. Each membership includes a monthly package allowance; beyond it, only the extra packages are billed. Unused packages roll over to the next period as long as your membership stays active.

The usual international-freight rules: fully prohibited items (explosives, toxic substances, flammables, weapons and ammunition), dangerous goods with strict handling rules (lithium batteries, aerosols, chemicals), carrier size and weight limits, customs regulations at origin and destination, and restricted destinations. If in doubt, ask us before creating the package — especially for very large or heavy items.

Yes, with the authorization you grant when accepting our terms and conditions. We verify that the contents match your purchase, are free of visible defects or damage, and are safe to store and ship.

The service has three stages. From the store to the warehouse, the inbound carrier is responsible, with basic insurance regulated by European law. While the package is inside the warehouse, the warehouse is responsible — every warehouse in our network is insured. From the warehouse to your door, the outbound carrier is responsible, again with basic insurance and an optional premium cover.

Each box counts as one piece ("bulto") of the same package. For example, 20 books shipped by the seller in 2 boxes of 10 should be registered as one package with 2 pieces. We accept multi-piece packages as long as all pieces belong to the same shipment from the same supplier.

Yes. After check-in — where we verify dimensions and weight and photograph the contents — you can ask us to return the package to its origin. Depending on your membership this service is free or carries a small fee, and carrier costs are borne by the client.

Yes — we reserve the right to refuse a package that violates our policies or whose ownership the warehouse cannot identify. In that case the delivering carrier takes it back, and any associated cost is borne by the client. In practice our rejection rate is close to zero.

No. Your addresses are for your exclusive use and every package must arrive in your name. One nuance: some memberships allow receiving packages in your company's name, as long as the company is specified in your profile. Packages whose ownership cannot be verified are refused.

If anything unexpected happens along the way — for example a temporary customs hold — we move the package to "Conflict" so it gets special attention until the issue is resolved. It's uncommon for a package to stay in this state for long.

Yes, every outbound package is film-wrapped by default as an extra layer of protection, and we add "Fragile" labels when the contents require it. If you have specific packaging preferences, tell our support team before the shipment is prepared.

No. All outbound shipments must be booked through the carrier calculator in your dashboard — we don't hand packages to carriers arranged independently by the client. This guarantees a traceable, secure process for everyone involved.

Between 1 and 999 depending on your membership. You configure them from your profile with the recipient's name, ID, phone, email and destination address — so you can forward packages to multiple recipients. Remember that packages arriving at our warehouses must always be in your name, even if they are later shipped to someone else.

In your dashboard, under "My profile", you can switch plans or cancel your subscription at any time. Cancellation takes effect as soon as you confirm it — if you have a package in transit, we recommend waiting until it reaches its final destination before cancelling.

The Basic plan suits occasional shoppers with essential services included. Mid-tier plans raise the package allowance and lower the cost of added services. The Premium tier adds extended storage, multi-warehouse consolidation and priority handling. If you're unsure, our support team will recommend a plan — and every membership includes a 14-day money-back trial.

The membership covers fixed costs, which lets us keep per-package services and international shipping rates highly competitive — the areas where others apply their margins. It also works as a natural quality filter for our community. And it's a genuine flat rate: one fee gives you access to every address in our network, current and future.

Yes — annual memberships save up to 60% compared with paying monthly, and they still include the 14-day money-back trial.

They accumulate. If your plan includes 2 packages a month and you use none this month, next month you can send up to 4. The only condition is keeping your membership active — cancelling resets the counter, and each new activation carries a €1 fee.

Only the packages above the limit are billed, at the rate shown in the price list. If you exceed the limit repeatedly, upgrading usually pays for itself, since higher tiers also reduce the cost of added services.

In your profile you'll find a personal referral link to share. When someone signs up through it, you can follow their progress step by step, and once they complete their first check-out a pending payment appears in your profile. Rewards are paid by Stripe or bank transfer at the end of the month, once you've accumulated at least €50.

We receive your packages in your name, photograph the contents and share the photos so you can validate them. We then store the package for as long as you need and hand it to the carrier you choose, to be delivered anywhere in the world. Along the way you can add optional services: consolidation, repacking, inspection, video, pickup and more.

Yes. Photos are taken at check-in for every package, so you can confirm what arrived before deciding how to forward, consolidate or return it.

If a store won't accept your foreign card — or you'd simply rather not deal with the purchase — we buy on your behalf. Create a package requesting the service and give us the product link; once we confirm the purchase is possible, we request the item price plus a management fee in advance. We notify you when the order is placed, and when it reaches the warehouse it's checked in and handled like any other package.

They're the two mandatory services for every package, priced by membership. Check-in registers the arrival: we verify the package details, take photos, confirm dimensions and weight, and update your account. Check-out prepares the departure: we label it, attach the customs invoice if needed, film-wrap it and photograph it as it leaves with the carrier.

A surcharge for physically handling packages in the warehouse, scaled by weight. Packages under 2 kg carry no handling fee; then there are tiers at 2–4.99 kg, 5–9.99 kg, 10–19.99 kg and 20–29.99 kg, and packages over 30 kg are quoted individually.

Splitting one package into several smaller ones — useful for oversized orders or destination requirements. Tiers cover up to 3, 4–6, 7–10, or more than 10 resulting packages (the last quoted individually). New boxes are billed separately, and the exact rates per membership are published in the price list in your dashboard.

An optional check that your purchase matches the delivery note, invoice or your instructions — quantity, size and any specific detail you ask us to verify. It gives you extra confidence before paying for international shipping.

Yes — request it on any package and, once it's checked in, we record a video of up to 30 seconds showing the contents and any detail you need. Great for extra transparency, and you can reuse the footage for any purpose.

When a package or letter arrives that you didn't announce in the system, our commercial team creates it manually, which carries a small surcharge. To avoid it, always create your packages in the dashboard before they reach the warehouse.

Sometimes a package can't be delivered by courier directly to our warehouse, or needs to be handed over somewhere else. This optional service sends warehouse staff to collect or deliver on your behalf — you schedule it from your dashboard after creating the package.

We coordinate the return of a package to its original sender. The service fee covers managing the return request; carrier costs from the warehouse to the return address are borne by the client. Useful for defective products or order errors.

On request — or when a package exceeds the storage limit — we destroy and recycle it safely. The fee covers the destruction itself plus the package's check-out. You can also combine it with photos or scanning first: receive, verify, then destroy without shipping anywhere.

Spain, France, Italy, Germany, the United Kingdom, the Czech Republic and Turkey in Europe, plus the USA, Hong Kong and China. We're constantly working to expand the network — and new locations are included in your membership automatically.

No. Warehouses only hand packages to transport companies — never to the account holder or third parties in person. They're designed as logistics facilities: they receive from one carrier, handle per your instructions, and dispatch with another carrier.

Three fields matter: NAME — your full name plus your client number, e.g. "Maria Perez (#000123)"; ADDRESS — the warehouse's street address exactly as shown; PHONE — we recommend the warehouse's local number so the carrier can call on arrival. Your dashboard gives you the precise instructions for each warehouse and country.

Every warehouse in the network carries building insurance that protects your goods against unforeseen events, according to the current policy — provided the purchase invoice is attached and there's proof the carrier delivered the package (or the warehouse checked it in but not yet out).

Every membership includes enough free storage days to wait for other orders and consolidate. Extra days carry a small daily fee that depends on your plan. Important: packages must leave the warehouse within a maximum of 60 days — after that the package is cancelled and ownership is lost, irreversibly and without compensation.

Check-in happens within a maximum of 24 business hours of arrival, and storage only starts counting from check-in. After you pay the check-out, preparation and dispatch scheduling usually take 24–48 business hours, and the carrier collects on its next available route. Note that carrier transit estimates count from pickup at the warehouse, not from the check-out payment. Warehouses operate Monday to Friday, 10:00–18:00 (European time).

Yes — it's available in your dashboard to include in your inbound shipping details, so the carrier can coordinate the delivery. It must not be used to contact the warehouse directly: all communication goes through our support team.

Beyond the mandatory check-in and check-out: consolidation, repacking, handling, returns to sender, extended storage, in-person pickup and third-party delivery, secure destruction, and document scanning. All optional and priced per membership.

When several of your packages are at a warehouse, we group them into a single international shipment. You tell us from your dashboard what to consolidate and we do the rest. Consolidating adds a short preparation step, but it can cut your total shipping cost by up to 70% compared with sending each package separately.

Three: A) Minimal reduction — keep all outer boxes, re-box into one container if possible or ship multi-piece. B) Moderate reduction — keep only the retail packaging and discard outer boxes. C) Maximum reduction — keep only the product and accessories in a container bag, discarding all packaging.

Available on selected plans, it combines packages received at different warehouses into one shipment. Say package A is in warehouse 1 and package B in warehouse 2: A travels to warehouse 2, is checked in there, and is consolidated into B; you then choose the carrier and pay B's check-out to your final destination. Both warehouses bill their services, but the total is usually far cheaper than two separate international shipments.

It starts once every package you want to group has been checked in at the shipping warehouse (with multi-warehouse consolidation, the transfer between warehouses happens first and depends on the carrier). With everything in place and the check-out paid, preparing the consolidated shipment usually takes 24–48 business hours before the carrier collects it.

Use the real-time calculator — public on the website and inside your dashboard. Rates are dynamic and depend on origin, destination, weight, dimensions, insurance and carrier. Higher memberships also unlock discounts of up to 15% on carrier rates.

Three levers: consolidate several purchases into one shipment (savings of up to 70%), compare carriers and service levels in the calculator, and use the membership discounts of up to 15% on carrier rates.

Ground and air options with leading carriers such as DHL, UPS and FedEx, among others. You choose the carrier and service for each package from your dashboard. Every shipment includes the carrier's basic insurance regulated by European law, and you can add an optional premium cover.

It depends on the carrier and service level you choose — the calculator shows each option's transit estimate before you book, so we don't quote a single fixed number. Keep in mind that transit estimates count from the moment the carrier picks the package up at the warehouse, not from the check-out payment (warehouse preparation usually takes 24–48 business hours).

We ship worldwide — wherever a carrier connects our warehouse with your door. If the calculator doesn't return a quote for a specific destination, contact us and we'll prepare a manual quote on demand.

A shipment with stopovers passes through one or more transfer points before reaching its destination. It's usually cheaper (routes are optimized and packages consolidated), improves logistics on long routes and reaches more remote destinations — in exchange for potentially longer transit than a direct service. Use the calculator filters to compare direct and stopover options.

Yes — all shipments carry the carrier's basic insurance as required by European law, which covers a set amount per kilogram on air freight. You can also contract an optional premium insurance for a small percentage of the declared value, with wider coverage against loss or damage.

Inspect the package with the courier present and note any damage on the delivery slip before signing — for hidden damage, write "pending inspection for concealed damage". Then contact our support within 24 hours, keep the package and its original packaging, and photograph everything: the box closed and open, the damaged products and the inner protection. Carrier claim windows typically range from 48 hours to 7 calendar days from delivery.

A tax a country applies to imported goods, calculated from the merchandise's value, its tariff classification and its country of origin. Its purpose is to protect local industry and raise revenue.

In most cases, the recipient pays them when the package arrives in the destination country. Some destinations also support prepaid-duty arrangements (DDP) — see the Incoterms question below and check availability with our team before shipping.

At the destination country's customs: the package is inspected, duties and import taxes are assessed, the recipient gets a payment notice, and once paid the package is released for delivery. In some cases the courier advances the payment and collects it from the recipient on delivery.

Three factors: the tariff classification (HS code) of each product, the declared value (purchase price, plus shipping and insurance where the destination includes them), and the country of origin — trade agreements between origin and destination can reduce or eliminate duties.

Consolidate several products into one shipment to dilute fixed costs; check whether a trade agreement between origin and destination reduces rates; choose shipping options with simplified clearance; and always declare accurately — precise, transparent documentation avoids expensive customs problems. Never undervalue your goods.

No. Resendify doesn't own the merchandise and doesn't assume duties: our role is to receive your packages in Europe, America or Asia and forward them to their destination. Duties are the recipient's responsibility — or, where a DDP arrangement is available and agreed in advance, they are settled as part of that service.

By default shipments travel under DAP (Delivered At Place): the recipient handles duties and taxes at destination. For some destinations a DDP (Delivered Duty Paid) option may be available, where clearance is managed so you receive the package without further paperwork. Availability and conditions depend on the destination country — always confirm with our team before shipping.

For every shipment leaving the EU (or crossing any customs border), you complete the customs proforma yourself in an intuitive interface: the items, their values, and whether the recipient is an individual or a company. Our team then runs a technical check of the invoice against what's declared in the package before handing it to the carrier.

That can happen when you ship to a warehouse from another customs territory — for example a non-EU origin into an EU warehouse. Flag it when creating the package; when the carrier notifies us, we forward you the notice with an advance-payment request to release the package (from €5 or a percentage of the goods' value, depending on membership). After that, it's checked in like any other package.

The carrier or the customs office usually contacts the recipient directly using the delivery details, and we mark the package as "Conflict" until it's resolved. Knowing the local import taxes for your goods is the client's responsibility, and any charge levied at destination is borne by the client — but our team will support you throughout the process.

Refusals happen for specific reasons: prohibited or restricted goods, incorrect or insufficient documentation, a declared value that doesn't match reality, or unpaid duties — the documentation issues can often be fixed before the refusal becomes final. If it is refused, you choose between abandoning the package (losing the goods and services paid) or returning it to the warehouse to re-ship elsewhere, bearing the associated costs (customs penalty, return transport, warehouse services and the new shipment). Checking your country's restrictions beforehand is the best prevention.

Yes — rates change with government policy, trade agreements and product reclassifications, so check the current rules before shipping. A relevant dated example: since 29 August 2025 the USA has suspended its 800-dollar de-minimis exemption for all origins, so low-value parcels into the USA can now be dutiable.

A bonded warehouse is a customs-authorized facility where imported goods can be stored without paying duties or taxes until they're released for consumption or re-exported. The EU's DDA (non-customs bonded warehouse) additionally lets goods sit without import VAT: if they're re-exported outside the EU, no EU VAT or duties are paid at all — so a buyer in, say, Chile avoids paying VAT in Spain and duties in Chile on the same goods.

Directly, businesses: international e-commerce sellers, importers storing goods in the EU before sale, logistics operators and non-EU exporters using Europe as a hub. Private individuals can't use a DDA themselves, but they benefit indirectly when their forwarder operates with DDA-enabled warehouses, optimizing the taxes on their international purchases.

Yes — our European addresses are suitable for business registration, giving you a reliable way to establish presence in the region. This is especially useful for founders and sellers operating from outside the EU.

Yes, as long as your LLC is registered in Delaware, so the address matches the company's jurisdiction. You'll receive official correspondence, business documents and packages with immediate notification — no separate virtual office needed — and since Delaware charges no sales tax, purchases made by your company there are exempt. Two caveats: it doesn't replace the Registered Agent that Delaware law requires, and it's a commercial address, not a residential or tax domicile.

We store and manage your products on your behalf, prepare them for Amazon's fulfillment centers, and handle your returns — expanding your reach to Amazon's customers. Special business plans apply; contact support for details.

Your company can sell internationally without extra infrastructure: refer your customers to Resendify and we receive, store and forward their orders anywhere in the world. The toolkit includes business and residential addresses, returns management, multi-warehouse consolidation, repacking and mystery-shopper services.

Yes — on business memberships we customize the sender name on packages leaving our warehouse at no extra cost, so your customer sees the package as shipped by your company.

Yes, even ones you didn't know were coming. If something arrives that wasn't announced in the system, our team creates it manually with a small surcharge — so whenever you can, create the package in advance to avoid it.

Yes. We receive it at the warehouse, photograph or scan the contents, and proceed to secure destruction if you request it — ideal when you need to verify contents without forwarding them anywhere.

Yes, by both ground and air. Within the European Union goods move freely with no customs procedures; outside the EU, shipments require import/export processing, which we handle case by case. We can also consolidate goods from several warehouses to cut logistics costs. For bulky merchandise, ask us and we'll recommend the best option.

Yes. Within the EU, goods circulate freely (products under special regimes — pharmaceuticals, alcohol, tobacco — may need extra documents). To or from third countries, a customs clearance is required: commercial invoices, certificates of origin and customs declarations, managed with our network of customs agents, with ground, air or sea options depending on volume and urgency.

Yes — we can arrange and contract a prepaid Spanish SIM in your name, tied to the warehouse address you choose. You'll be able to use the line, receive SMS and use WhatsApp from anywhere in the world, managing it autonomously once it's set up. Contact us to arrange it.

It depends on the membership you choose — plans start from €1.64/month. Check the pricing page for current plans, or ask our team to recommend the best fit for your volume.

Payments run through Stripe, our secure payment gateway, with Visa, MasterCard, American Express and other trusted options. We never accept cash.

Three components: your membership (monthly or annual); the per-package warehouse services — check-in, storage, handling, clearance and check-out, from about €5 per package; and the rate of the carrier you select for the international leg. Optional extras (Buy for me, consolidation, premium insurance) are added only if you use them, and any customs taxes at destination are borne by you.

Every membership includes a 14-day trial. If you're not satisfied during that period, request a refund and we return 100% of your initial payment to the same card you paid with — no questions, no complications.

Yes — we issue invoices to all clients for the services provided, complying with the applicable tax rules; VAT is included on invoices according to the applicable law. Resendify operates as a global intermediation platform based in the United States.

A virtual balance inside your account for paying shipments and "Buy for me" orders quickly. It cannot be used to contract or renew the subscription itself, which requires a validated payment method.

While your subscription is active, the balance never expires. If you cancel with balance remaining, it's kept for 12 months — reactivate within that window and you can use it; afterwards it's lost. Wallet balance is not refundable in any case.